How do we book a session?

Explain that they can reach out through your inquiry form, tell you what type of session they're interested in, and work with you to choose a date and location.

Where do sessions take place?

Explain that sessions may take place outdoors, in the client's home, or at another agreed-upon location. Mention any travel fees or location restrictions that apply.

What should we wear?

Explain your approach to coordinating colors, textures, and outfits without requiring everyone to match perfectly. Link your existing What to Wear Guide if you have one.

What if my kids don't cooperate or feel shy?

This one is especially important for the style you're developing. Explain that children don't need to perform or smile on command. You'll offer gentle direction, make room for their personalities, and work with their energy rather than expecting perfection.

Do you pose us, or are the sessions candid?

This is a great opportunity to explain your approach:

“A little of both! I'll guide you when needed and help you feel comfortable in front of the camera, but I'll also give you room to interact naturally. We'll make time for the portraits you want and leave space for the real moments that unfold along the way.”

How long does a session last?

Give the expected duration for each session type, or link visitors to the appropriate collection. Make it clear that The Family Update is shorter than The Storytelling Session.

How many images will we receive?

State the number of images or explain how your gallery delivery works. Be specific about whether clients receive a curated selection or the full edited gallery.

When will our photos be ready?

Provide your usual turnaround time and explain how clients access their online gallery.

What happens if it rains or someone gets sick?

Explain your rescheduling policy, how you handle bad weather for outdoor sessions, and what happens if a child or family member is unwell.

Can we include grandparents or extended family?

Explain whether extended-family groups are welcome in your standard collections or require a different session type or fee.

You may also want questions about deposits, payment schedules, image usage, print rights, and gallery expiration. If those details are already clearly covered in your booking agreement or pricing page, you can link to them rather than duplicate every policy.

Growing Families FAQs

These belong close to the maternity and newborn offerings, because clients looking for those sessions have some very specific questions.

When should I book maternity photos?

You might recommend reaching out during the second trimester, with sessions often scheduled around 28–34 weeks. Make clear that timing can vary depending on the pregnancy and the look the client wants.

When should we schedule newborn photos?

Explain your preferred timing for lifestyle newborn sessions. You don't have to limit yourself to the first two weeks; lifestyle sessions can also beautifully document babies who are a little older.

Do you photograph newborns in our home?

Explain that lifestyle newborn sessions take place in the home, using natural interactions and the spaces that are meaningful to the family. Let clients know that their house doesn't need to be spotless.

Can siblings and pets be included?

Explain whether parents, siblings, and family pets can join the session and how you'll work around the baby's needs.

What if our baby is fussy or needs to eat?

Reassure parents that feeding, changing, soothing, and taking breaks are normal parts of the experience. Build flexibility into your session description rather than promising a perfectly timed session.

Baby Milestones FAQs

When should we schedule milestone photos?

Explain which ages you offer, such as six months and one year, and that the best time can depend on your baby's development and personality.

Do you offer cake smash sessions?

Explain whether cake smashes are available as a standalone session or as part of a first-birthday collection.

Is the cake included?

Be explicit about whether the family provides the cake, you provide it for an additional fee, or you can recommend a local baker.

What should my baby wear?

Offer guidance on simple outfits, comfortable clothing, and bringing a backup outfit. For cake smashes, mention that parents may want an extra change of clothes for afterward.

What if my baby doesn't want to eat the cake?

Reassure parents that there's no pressure for a big messy reaction. You can photograph their baby's curiosity, expressions, interactions, and personality whether or not they dig into the cake.